Shipping policy

Shipping Policy

1. Shipping Locations We currently ship within Singapore and select international locations (if applicable). If you are located outside of Singapore, please contact us for more details - fxpy.business@gmail.com

2. Shipping Rates

• Domestic Shipping (Singapore): We offer standard shipping at a flat rate of SGD 5. Orders over SGD 120 qualify for free shipping.
• International Shipping: Shipping rates will vary depending on the destination. The shipping cost will be calculated at checkout.

3. Processing Time

• All orders will be processed within 7 business days from receipt of payment.
• Orders placed on weekends or public holidays will be processed the next business day.

4. Shipping Methods & Delivery Times

• Domestic Shipping: We use delivery services like SingPost, Ninja Van, or other local couriers for delivery. The estimated delivery time is between 3-7 business days.
• International Shipping: Delivery time depends on the destination and selected shipping method,.

5. Order Tracking Once your order is shipped, you will receive an email.

6. Shipping Issues & Delays

• We are not responsible for delays caused by the shipping carrier, customs, or any external factors.
• In the event of lost or damaged items during shipment, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.

8. Additional Information

• We currently do not offer expedited shipping options.
• Shipping costs will be calculated at checkout based on weight and destination for international orders.

9. Return/Exchange Policy Please refer to our Returns & Exchanges policy for information regarding returns, exchanges, and refunds.